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Welcome to Uhip Customer Service

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Contact us by e-mail

For any inquiries, please send us an email with your question at support@uhip.se

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Contact us by phone

We are happy to talk to you! Please call us at +46723200363. If we can not respond at once, and you want a quick response, please send us an e-mail instead.


Frequently Asked Questions and Answers


About our clothes

[/vc_column_text][vc_toggle title=”How do I know what size to choose?” el_id=”1497426293148-e9a80d89-3510″]We recommend you to use our SizeApp

1: Take your measurements
2. Specifies dimensions in SizeApp
3. You get your preferred and recommended size calculated for you.
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Our materials is Oeko-Tex certified fabrics and does not contain Hazardous Chemical Substances in accordance with EU directives. We have chosen a down-like material in synthetic / microfiber because unlike other materials they keep the heat in wet environments. Syntetdun has the same thermal properties as down but it dries in no time. Dun is for dry and cold weather, and clumps together when wet, then loses its warming function. The down-like material coming from Dupont.

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As the outer shell we have chosen light and tear-resistant rip-stop nylon or durable. On both jackets and skirts are the fabrics DWR- processed, or manufactured with a coating according to an index can tolerate different amounts of water. Rain garment should have, as the index of how much water it can withstand, about 2000 mm of water. Uhip’s garments can withstand 3-10000 mm of water, which means a corresponding vattenmänd rain for 1 -2 hours. The coating is made so as not to let through large droplets from the outside but därmeot water vapor, which means that the fabric releases moisture from the inside that occur when you get sweaty.

The fabrics are also CIRE treated. CIRE is a type of wax treatment that makes the fabric soft and durable but also to withstand moisture better.


Shipping & payment

[/vc_column_text][vc_toggle title=”Do you ship wolrdwide?” el_id=”1497424781781-52624691-8d49″]Yes, we deliver by UPS or DHL worldwide. See more information about shipping here![/vc_toggle][vc_toggle title=”How much do I pay for shipping?” el_id=”1497425615180-4e33d4c5-d762″]For all orders outside Sweden we charge 7 €[/vc_toggle][vc_toggle title=”Can I track my delivery?” el_id=”1497425645663-09a3b944-9083″]You can track your delivery using tracking number from your order confirmation e-mail by UPS (outside Europe) here! and by DHL (Europe) here![/vc_toggle][vc_toggle title=”How long will it take for me to recieve my delivery?” el_id=”1497426869679-5a689668-d658″]Weekdays, if you place your order before 11 we will pack it and send it the same day. The shipping varies a bit from country to country, but will usually take 2-3 days. You can track your delivery here: UPS (outside Europe) and by DHL (Europe).[/vc_toggle][vc_toggle title=”How can I pay for my product?” el_id=”1497425717480-1c46eac5-1183″]We accept PayPal, where you can pay by logging in to your PayPal account, or by using credit card such as VISA and Mastercard.[/vc_toggle][vc_column_text]

Changes & returns

[/vc_column_text][vc_toggle title=”I want to change the size of my garment, how do I do?” el_id=”1497425255318-29d2e8d4-aa18″]We offer free returns! Just let us know what you like to change and what new garment you would like instead, by register your change here! You use the postage-paid return label that came with your package, to send your garment back to us.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][/vc_column][/vc_row]