Ordering is done when checkout in the web shop. When you have ordered and paid for your goods you will get an order confirmation to the email address specified by you. Please read the confirmation and please let us know if anything is wrong or unclear.
All prices with Swedish VAT (25%) included.
We use DHL as a distributor for deliveries inside EU. For deliveries outside EU we us UPS for transportation. We are following the Distance and Doorstep Sales Act. Information about current shipping prices is available on this webpage and will automatically be shown in the checkout before you have completed your order.
The delivery time is 2-5 days.
Unclaimed deliveries are charged with 24 €
Exchange & return policy – when purchasing via our web shop
According to the Swedish Law of Distance Contracts, our customers always have the right to return the items they have purchased in our web shop within 14 days from the day they received them. That means if you buy goods on the Internet, you have the option to cancel the purchase within 14 days. The withdrawal period begins to run from the day you received the goods.
A returned item/items must be sent back in its original condition, folded, all zippers closed and packed in the original plastic bag. The customer is responsible for the risk of return shipping; this risk includes, among other things, damage of the goods as well as their loss during shipping.
Free return shipping is included
For purchases in our web shop free return shipping is included both for changing or returning of the items. For your convenience you will also get a return sticker label with your order. If you return in a different way we kindly ask that you send your items in the business package as we have limited possibilities to pick up the parcels.
If you want to exchange your item, please notify us in your return shipment which items would you like to purchase instead. Should the desired item not be in stock we will contact you.
If you wish to return your purchase and send it back to us as instructed above, we will promptly make sure that your purchase amount is paid back to you. The time it takes for the money to reach your bank account depends on which payment method you have chosen.
Purchases at Fairs
For purchases at Fairs our customers always have the right to return the items they have purchased within 14 days. You make sure yourself that the product is sent back to us, for more information on how and where the goods are to be sent, kindly contact us for details. Your money is paid back to you once we have received the returned items.
Warranty and reclamations
All of our products have 1 year warranty and 3 year reclamation right according to the swedish law called “konsumentköplagen”.
The product warranty covers manufacturing defects. If you have purchased a defected product, in accordance with Konsumentköplagen, you are entitled to free repair, replacement delivery of new faultless product or cancellation of the purchase and monitory reimbursing. Your order confirmation or receipt is valid as warranty.
Although the business purchases are not subjected in Konsumentköplagen, we follow the same rules if you buy your Uhip pfor business. That is, you can replace and return your goods for free. You also have a 12 month warranty.
Phone: +46 72 320 03 63